Handling Conflict
| Reference: | D61412 |
| Categories: | Business Commerce |
| Available Online: | BUY NOW! CALL NOW! |
| Capacity: | 1-4 |
| Levels: | L1,L2,L3 |
| Duration: | 1 day |
| Price: | £799 pp |
Audience
Aimed at those who need more tools available to them in scenarios of confrontation or disagreement. This module can provide the skills, knowledge and confidence to effectively manage and turn around conflict situations, in a clear, assertive and constructive manner.For those needing win-win outcomes.
Synopsis
- Defining confrontation
- Where conflict occurs in the workplace
- Why conflict occurs in the workplace
- Conflict resolution strategies
- Different types of conflict
- Influencing/assertiveness styles
- Consequences
- Proposing ideas
- Feedback
- Adapting to situations
Delivery Methods
- Overview/Taster Presentation
- Training
- Coaching
- Mentoring
- Q&A Sessions
- Hands-On Application
- Case Studies & Examples
- Monitored Tutorials/Exercises
- Custom Modules
- Physical [Covid Secure]
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Recent reviews
We have seen at least 50 times the value from the programmes provided.
Worked examples were very useful. Learning by example helped us a lot.
We've seen amazing results from our staff already. We are now fully focussed in these areas of training.
Happy to give 5 stars.
Excellent experience. Good content.