Audience

Typical attendees would be managers in technical environments, or staff/individuals who need to resolve technical, operational and commercial issues. Problem Solving is a key skill and can make a huge difference to your job and career as well as in your personal life.

Sticking points hold things up and frequently draw in unecessary resources. If you are solving problems yourself, you are supporting others who are solving problems. This course is designed to help those understand the fundamentals.

Synopsis

The course introduces delegates to a structured approach to problem solving, and suggests tools, techniques and methodologies that can be used to help resolve and overcome these problems.It covers:

• Types of Problems
• Tools and Techniques
• The Six Step Process
• Creating a problem solving culture
• Issue Isolation
• Flow Testing
• Action Planning
• Continuous Evolution

Delivery Methods

• Overview/Taster Presentation
• Training
• Coaching
• Mentoring
• Q&A Sessions
• Hands-On Application
• Case Studies & Examples
• Monitored Tutorials/Exercises
• Custom Modules
• Physical [Covid Secure]